Note that Ontario is currently in the process of re-opening and there are rules and restrictions on capacity and some places require advance reservations. It’s best to call ahead or check websites before visiting to confirm. For more information on health recommendations for the Burlington area visit Halton Region Public Health and/or view and subscribe to the Health and Safety Notices page on the City website.

Customer Service Award

customer service awards presented at ambassador training

This customer service award has been created to recognize non-supervisory staff working in Tourism related businesses that consistently demonstrate customer service – over and above the excellent customer service that is expected in the job.

Recognizing excellence in Customer Service

Staff may be full-time, part-time, or seasonal and have been working for a minimum of 3 months with their nominating employer.

Examples of eligible staff: front desk staff, maintenance, and housekeeping staff, tour guides, customer service representatives, salespersons (non-supervisory), servers, bartenders, other front line staff.
Recognition will include:

  • Group Picture and Listing on Tourism Burlington website
  • Recognition in the Tourism Burlington E-news with link to the website
  • Presentation at Ambassador Training Event

Nomination Information

What we are looking for on your nomination form:

  • Ensure the nomination form is completed in full
  • Look for both front-line and back of house staff when choosing nominees
  • Examples of internal/external customer service training:
    • In-house customer service training
    • Smart serve
    • Ambassador Training – Tourism Burlington
    • OTEC Training
    • Training Videos
  • Examples of internal/external recognition:
    • Employee of the month
    • Employer recognition/awards
    • Customer recognition/comment cards

In order to ensure that we are able to recognize a wide cross-section of the business community, we may limit the number of allowable nominations per organization.
Nomination Deadline: TBC
Awards Presented at annual Ambassador Training on TBC.


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