Customer Service Award

customer service awards presented at ambassador training

This customer service award has been created to recognize non-supervisory staff working in Tourism related businesses that consistently demonstrate customer service – over and above the excellent customer service that is expected in the job.

Recognizing excellence in Customer Service

Staff may be full-time, part-time, or seasonal and have been working for a minimum of 3 months with their nominating employer.

Examples of eligible staff: front desk staff, maintenance, and housekeeping staff, tour guides, customer service representatives, salespersons (non-supervisory), servers, bartenders, other front line staff.
Recognition will include:

  • Group Picture and Listing on Tourism Burlington website
  • Recognition in the Tourism Burlington E-news with link to the website
  • Presentation at Ambassador Training Event

Nomination Information

What we are looking for on your nomination form:

  • Ensure the nomination form is completed in full
  • Look for both front-line and back of house staff when choosing nominees
  • Examples of internal/external customer service training:
    • In-house customer service training
    • Smart serve
    • Ambassador Training – Tourism Burlington
    • OTEC Training
    • Training Videos
  • Examples of internal/external recognition:
    • Employee of the month
    • Employer recognition/awards
    • Customer recognition/comment cards

In order to ensure that we are able to recognize a wide cross-section of the business community, we may limit the number of allowable nominations per organization.
Nomination Deadline: TBC
Awards Presented at annual Ambassador Training on TBC.


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