From our experience greeting visitors and supporting residents with visiting friends and family we have compiled a list of FAQ (frequently asked questions) to help you plan your trip to our city. If your question is not on this list contact us and our friendly travel counsellors will be happy to assist you.
Do I need a VISA to enter Canada?
For information regarding visas and entry requirements for Canada, contact Immigration Canada at 1.888.242.2100 (in Canada). Electronic Travel Authorization (eTA) is a Canadian visa entry requirement for travellers from countries that in the past did not need a visa for entry (US citizens excluded). From outside Canada, please contact the nearest Canadian Embassy, High Commission, or consulate in your region.
Where can I exchange money?
We recommend that you use Canadian currency when travelling in Canada. Visitors can exchange currency at Canadian chartered banks, trust companies, credit unions, or at offices of foreign exchange brokers, but it is advised to have local currency on hand prior to arriving.
Where do I find emergency information about Burlington?
An emergency or disaster can happen at any time. You can be sure that the City of Burlington and its partners will work together to respond to the situation and communicate updates to residents and visitors. For further information visit the City of Burlington Emergency Plan & Preparedness page. For links to local emergency services click here.
I am a visitor in Ontario, do I require an International Driver’s Permit (IDP) from my own country?
If you are visiting Ontario for less than 3 months and want to drive while you’re here, you can use a valid driver’s licence from your own province, state or country.
Where is the closest CAA?
The Burlington CAA is located on 3480 Fairview St. between Walkers and Guelph Line, 905.632.6772.
Where can RV’s and buses park to access to visitor’s centre and/or the downtown core?
Buses visiting our visitor centre can unload passengers in the commercial loading zone on the east side of Locust St. across from our building. Once unloaded we will redirect drivers to parking spaces close by.
There are no RV/Bus parking spots at the waterfront, however you may be able to park at the Art Gallery of Burlington off Elgin Street – parking fees apply.
How do I arrange for my visitors to park overnight on the street?
The City of Burlington offers “temporary on-street parking” as a short-term solution to residents who may have parking needs that can not be fulfilled in their garage or on their driveway.
Where do you go to deal with City Parking Tickets?
City Hall has a parking office on the main floor that is open Monday to Friday 8:30 am-4:30 pm. You can also pay tickets online or by phone.
Speeding Tickets have to be paid at the Provincial Offenses Courthouse, 4085 Palladium Way,Burlington, ON L7M 2A6 905.637.4125
Where can I find information on housing/rentals in the area?
You can find frequently updated information on housing and rentals:
- Friday’s Burlington Post has a large housing section.
- The Halton Region provides social housing services.
- For homes for sale and some rentals visit Realtor.ca
- For student or short term housing you can try the local university/college housing websites through Sheridan College Oakville or McMaster University.
Where are public outdoor pools/splash pads located?
- Nelson Pool which is located on New Street, East of Walkers Line.
- LaSalle Park which has a wading pool and splash area (located at the West end of North Shore Blvd.)
- Mountainside Pool on Mount Forest Drive. – Pool & Splash pad
- Bronte Creek Provincial Park– Large “lake style” pool (1 acre), additional cost to use pool in addition to park entrance fees (per car).
- Kelso Conservation Area – Large sandy beach, 50 acre lake.
- Dofasco Waterjet Plaza located at Discovery Landing in Spencer Smith Park. – Splash Pad
- Norton Community Park – 3040 Tim Dobbie Drive, Burlington (905-335-7738) – Splash pad
- Millcroft Park – 4250 Millcroft Park Drive
- Orchard Park – 2255 Sutton Drive, Burlington
- Pinemeadow Park – 3171 Pinemeadow Road, Burlington
- Hidden Valley – 1137 Hidden Valley Road, Burlington – Splash pad
Also refer to Water Sports page.
How do I know if it’s safe to swim in Lake Ontario?
Where can I rent a boat/canoe/see-do?
- Burlington Beach Rentals – 1094 Lakeshore Rd., Burlington 1.287.337.0808 (also have Stand Up Paddleboards and Sunbrellas for rent)
- Beach Marine – Canoes/Kayaks – 1127 Beach Blvd., 905.545.4745 (Hamilton)
- Kelso Conservation Area – Kayaks/Paddleboats/Sailboards, 905.878.5011 (Milton)
See also Water Sports
Where can I go fishing in Burlington?
Opportunities to fish are plentiful in Burlington. Find out more @ fishing.
How to I contact the Teen Tour Band?
Canada’s Musical Ambassadors the Burlington Teen Tour Band can be contacted as follows:
Phone: 905-335-7807 – for BTTB & Junior Redcoats 905-335-7600 #7947 – for Music Lessions 905-335-7600 #7808 – The Music Centre & general enquiries
Mail: 426 Brant Street P.O. Box 5013 Burlington, ON, Canada L7R 3Z6 Courier / location: 2311 New Street Burlington, ON, Canada L7R 1J4
What is showing at the Burlington Performing Art Centre?
The Burlington Performing Arts Centre offers a variety of performances, events and activities for residents and visitors to enjoy. Check out their calendar of events.
Where can I rent a bicycle?
Burlington is a great place to cycle and enjoy the waterfront, escarpment and everything in-between. Visit our cycling page for further information about rentals, routes, bike repair shops, welcome cyclist locations etc. The Visitor Information Centre at 414 Locust St. is a cycle friendly facility, we have bike racks both outside the centre and in the parking garage, a water refill station, a bicycle repair kit and public washrooms. We do not have bicycles for rent at the Visitor Centre.
Where are leash free parks or pet friendly accommodations in Burlington?
Visit the pet friendly page for information about travelling and visiting with your four-legged friends.